Week 2: What Sets EBA&M Apart — And Why Brokers Stay
If last week was about fixing the plan, this week is about who you trust to do it right.
We recently spoke with a group who’s working with another TPA. Their complaints?
- “We have no idea what’s actually being reimbursed.”
- “We never hear back.”
- “Our employees are totally confused.”
This Is Where EBA&M Stands Apart
While other TPAs focus on portals and pricing, we’ve built EBA&M to focus on people, process, and performance.
Here’s how we solve the problems others create:
Complaint: “We don’t know what’s being spent.”
EBA&M Difference: You get transparent, real-time claims data and MCC reporting. You’ll walk into renewals with strategy, not guesswork.
Complaint: “We can’t get support.”
EBA&M Difference: You get a dedicated Account Manager, Analyst, and broker support team. No call centers. No AI bots. Just people who know your book of business.
Complaint: “Employees don’t get it.”
EBA&M Difference: We offer clear, branded OE materials, Spanish-language support, and simple claim processes that employees actually use and understand.
And most importantly: our service isn’t a promise. It’s a process we’ve perfected since 1974.
EBA&M Substantiates in all the right ways eliminating hidden costs!
Other TPAs push employers into self-service substantiation — or skip verification altogether.
That leads to unsubstantiated reimbursements that drive up PEPM costs and can complicate renewal strategy.
At EBA&M, we have the ability to perform active, real-time substantiation and give brokers access to MCC reports that show exactly where money is going. This isn’t just good service, it’s real cost control — the kind your client expects.
This Week’s Focus